Ombudsman for financial services

Are you a consumer and do you have a banking dispute with your Belgian financial institution or intermediary? Ombudsfin can help you find a solution!

As a company, you can also contact Ombudsfin for certain disputes, namely disputes concerning credits, the exercise of the specific competences provided for in Book VII of the Economic Law Code concerning the basic banking service for companies, cross-border payments within the European Union up to EUR 50,000, and MIFs.

However, the financial institution or intermediary concerned must be a member of Ombudsfin. Moreover, you must have first submitted your complaint to the competent complaints department of the financial institution or intermediary.

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